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Refund Policy

Effective Date: 25-Feb-2025

1. Subscription

The daily subscription fee paid by the driver is non-refundable. This fee provides drivers with access to the Taxi ride platform, enabling them to connect with passengers, accept or cancel trips, and utilize platform features.

Taxi Ride does not process or handle payments between riders and drivers. All payments are made directly between both parties. We do not facilitate trip payments and are not responsible for refunds related to trip charges, cancellations, or disputes.

If a driver is unable to access the platform due to a verified technical issue caused by Taxi Ride for a prolonged period exceeding 72 hours, or if a subscription fee was charged incorrectly or multiple times due to an error, appropriate adjustments will be made.

However, if a refund is required due to a platform-related issue, such as an incorrect or duplicate subscription charge, users may contact our support team within 7 days of the transaction. Refunds for eligible cases will be processed through the original payment method and may take 7 business days to reflect, depending on the payment provider.

If a dispute arises regarding payments, cancellations, or service-related issues, riders and drivers are encouraged to resolve the matter directly. Taxi Ride does not process or facilitate payments and is not responsible for disputes between riders and drivers. However, if a dispute involves a technical issue, subscription charge, or platform-related error, users may contact our support team for review. All disputes must be submitted within a reasonable timeframe, along with relevant details and proof. Our team will assess the matter and take appropriate action if necessary.