Effective Date: March 26, 2026

Welcome to TaxiRides. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service"). Please read this policy carefully.

1. Information We Collect

a) Personal Information

When you register or use our Service, we may collect:

• Full name
• Phone number
• Email address
• Profile photo
• CNIC / National ID (for drivers)
• Vehicle information (for drivers)
• Payment information

b) Location Data

We collect real-time location data when you use our Service, including:

• GPS location for ride matching and navigation
• Pickup and drop-off locations
• Driver location tracking during active rides

c) Device Information

We may collect device-related information such as:

• Device type and model
• Operating system version
• Unique device identifiers
• Push notification tokens

d) Usage Data

We collect information about how you interact with the Service, including ride history, app usage patterns, and in-app preferences.

2. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain the ride-hailing service
• Match riders with nearby drivers
• Process payments and transactions
• Send ride confirmations, receipts, and notifications
• Verify driver identity and vehicle details
• Improve our Service and user experience
• Ensure safety and prevent fraud
• Communicate updates, promotions, and support
• Comply with legal obligations

3. Sharing of Information

We may share your information with:

• Riders & Drivers: Limited information (name, phone, vehicle details, location) is shared between riders and drivers during a ride.
• Payment Processors: We share payment data with third-party payment providers (e.g., JazzCash) to process transactions securely.
• Service Providers: Third-party vendors who assist us in operating the Service (e.g., cloud hosting, push notifications, analytics).
• Law Enforcement: When required by law, regulation, or legal process.

We do not sell your personal information to any third party.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encrypted data transmission (HTTPS/SSL)
• Secure authentication with API tokens
• Access controls and role-based permissions
• Regular security audits

However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. We may also retain data as required by law, to resolve disputes, or to enforce our agreements. You may request deletion of your data by contacting us.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for data processing
• Object to or restrict certain data processing
• Request data portability

To exercise any of these rights, please contact us using the information below.

7. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. Push Notifications

We may send push notifications for ride updates, promotions, and important alerts. You can manage your notification preferences through your device settings or within the app.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top. We encourage you to review this page periodically. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• App Name: TaxiRides
• Email: support@taxirides.com
• Website: www.taxiirides.com