Frequently Asked Questions
Find answers to common questions about our taxi services
Booking & Reservations
What type of transfer service do you offer?
We exclusively offer private transfer services using officially authorized vehicles. This
ensures:
- Exclusive vehicle use for your group
- No queuing or waiting for other passengers
- Direct transport to your destination
- Professional, licensed drivers
How do I make a booking?
You can book our services through multiple channels:
- Online through our website booking system
- Via our mobile application
- Through our 24/7 call center
- WhatsApp booking service
Payment & Pricing
What payment methods do you accept?
We accept various secure payment methods:
- All major credit/debit cards
- Digital wallets (Google Pay, Apple Pay)
- Corporate account billing
- Cash payments (for select services)
How is the fare calculated?
Our transparent pricing is based on:
- Distance of the journey
- Vehicle type selected
- Time of day (peak/off-peak rates)
- Any additional services requested
Special Requirements
What are the baggage allowances?
Standard baggage allowance includes:
- One suitcase (max 140cm total dimensions) per passenger
- One piece of hand luggage per passenger
- Additional baggage can be accommodated with prior notice
- Special equipment (sports gear, wheelchairs) must be mentioned during booking
Do you provide services for passengers with special needs?
Yes, we offer comprehensive accessibility services:
- Wheelchair-accessible vehicles (upon request)
- Child seats and boosters available
- Assistance for elderly passengers
- Pet-friendly vehicles (advance notice required)
Travel & Airport Services
Where will I meet my driver at the airport?
Our meet and greet service includes:
- Driver waiting at arrivals with a name board
- 45 minutes of free waiting time after flight landing
- Flight monitoring service for delays
- Assistance with luggage when needed
What happens if my flight is delayed or rescheduled?
We handle flight changes professionally:
- All flights are monitored in real-time
- Drivers adjust pickup times automatically for delays under 2 hours
- For longer delays or rescheduling, contact our 24/7 helpline
- No additional charges for flight delays
Cancellation & Modifications
How can I modify my booking?
Booking modifications can be made:
- Through your online account
- By contacting our customer service
- Up to 1 hour before scheduled pickup
- Subject to availability for vehicle upgrades
What is your refund policy?
Our refund policy ensures fair treatment:
- Full refund for cancellations 24+ hours before pickup
- 50% refund for cancellations 2-24 hours before pickup
- No refund for cancellations under 2 hours
- Force majeure situations handled case-by-case
Safety & Security
How do you ensure passenger safety?
We maintain strict safety standards:
- All drivers undergo background checks and drug testing
- Vehicles equipped with GPS tracking and emergency buttons
- Regular vehicle maintenance and safety inspections
- 24/7 emergency support hotline
- Comprehensive insurance coverage for all rides
Is my personal information secure?
We protect your data through:
- Bank-level encryption for all transactions
- Secure storage of personal information
- Strict privacy policy compliance
- Regular security audits and updates
Customer Support
How can I contact customer support?
We offer multiple support channels:
- 24/7 phone support hotline
- Live chat on our website
- Email support with 2-hour response time
- WhatsApp support for instant messaging
- Social media channels for general inquiries
How can I provide feedback or file a complaint?
We value your feedback:
- Rate your ride through our app/website
- Submit detailed feedback via email
- Contact our customer service for immediate concerns
- All complaints are addressed within 24 hours
What if my flight is delayed?
Don't worry! We monitor all flight arrivals. Our drivers will adjust their pickup time according to
your actual arrival time. There are no additional charges for flight delays.
Is advance booking required?
While we recommend advance booking for guaranteed availability, we also accept immediate bookings.
For airport transfers and special occasions, we suggest booking at least 24 hours in advance.
What safety measures do you have in place?
We prioritize your safety with:
- Background-checked professional drivers
- GPS-tracked vehicles
- 24/7 customer support
- Regular vehicle maintenance
- Comprehensive insurance coverage
Do you provide child seats?
Yes, we provide child seats upon request. Please mention this requirement while booking. We have
different sizes available for various age groups. There's a small additional charge for this
service.
What is your cancellation policy?
Our cancellation policy is as follows:
- Free cancellation up to 2 hours before pickup
- 50% charge for cancellations within 2 hours of pickup
- Full charge for no-shows
- Airport transfer cancellations require 4 hours notice
What types of vehicles do you offer?
We offer a diverse fleet of vehicles to suit different needs:
- Standard Sedans - Ideal for 1-4 passengers
- Premium Sedans - Luxury vehicles for business travel
- SUVs - Perfect for families or groups up to 6 passengers
- Vans - Suitable for larger groups or extra luggage
- Electric Vehicles - Eco-friendly transportation option
Do you provide interstate or long-distance travel?
Yes, we offer interstate and long-distance travel services. For such trips:
- Special rates apply for long-distance journeys
- Experienced drivers familiar with interstate routes
- Multiple stops can be arranged
- 24-hour advance booking is required
What if I leave something in the taxi?
If you leave something in one of our vehicles:
- Contact our 24/7 customer service immediately
- We'll track the vehicle and driver
- Items found are stored securely in our lost & found
- We can arrange return delivery of your items
Are your services available 24/7?
Yes, our services are available 24 hours a day, 7 days a week, including holidays. However, rates
may vary during:
- Late night hours (10 PM - 5 AM)
- Public holidays
- Special events or peak seasons